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FAQ for JSKYPRO member

Q. What type of credit card do you accept for the payment on JSKYPRO?

A. We accept Visa, Master and JCB.

Some debit card may be usable but it depends on your situation.
If you have debit cards, please chek if you can use it. If you cannot use it, please contact your card issuing company.

Billing description in you statement will be shown as "JSKY". Theis nothing to imply any adult entertainment.
We do not accept any bank transfer payment at this moment. Automatic renewal will be processed until you
cancel your membership.

Q. How can I cancel?

A. Please request your cancellation before next rebill date.

If you have subscribed before Nov 25, 2015, please visite here

Q. I forgot my password. What can I do?

A. Please check your e-mail during initial signup.

If you can't find it, please visit here to retrieve new password.

J Point System

Q. How can I use points?

A. If you are an active member, you may use 1000 points for downloading a file size of 1GB.

For example,
5000 points equivalent to 5GB
10000 points equivalent to 10GB

Q. How does the Point System work?

A. Pointint system is available only to active members.
If you are not an active valid member, Point system cannot be used.

Purchased point enables you to download more than your daily limit.

1000 points allow active members to download a file size of 1GB.
Please create your point account here at point section shown in mypage

Q. I am a CCBILL member but how can I exchange the token to the point.

A. First of all, please make an account for the point system. No one can exchange the token to the point without the account for the point system.

Q. I forgot my userid or password for the point account. How can I retrieve my userid or password?

A. Please click this button for userid/password reminder for pointing system.


Note: The pointing system account cannot be used to login.
It can only be used on /mypage after you /login with your existing valid membership other than pointing system account.

Q. I am a CCBILL member. I have 3GB/day. When I download 4GB file, How many point do I use?

A. You use 3GB + 1000 point.

Q. Can I use my pointing system account to login?

A. No. The pointing system account alone cannot be used to login.
Only If you have a valid membership, the pointing system account can be setup on mypage.

Q. I made an account for the point system. However I have no reply.

A. Please check your Junk E-mail folder.

Q. I downloaded the file with using J point. However it is failed. J point will be resetting?

A. J point is not resetting automatically. Please download it again from "Downloaded List" within 72 hours.

Q. I am a gmail user. I have received an email from your J point system. But I can not click the url to register the system.

A. Please copy and paste the url to your browser.

Q. Where can I purchase more J point?

A. You can purchase more J point here (Purchase Additional Points).

Q. The combination of J points and my downloadable bytes is OK for the downloading?

A. OK! you can use J points with your downloadable bytes.

Q. Can I have two J point account for one login account?

A. You can not have two J point account for one login account.

Q. I am both of member for JSKY and CCBILL. Can I integrate the two J point account in one?

A. You can not integrate the two J point account in one.

Q. I have no reply about J point system from CCBILL support.

A. J point system is not matter for CCBILL. Please ask for JSKY.

Q. How much is J point?

A. 10000 points = 1000 JPY.

Q. How much is J point?

A. 1000JPY=10000
4000JPY=50000
7000JPY=100000

Q. Do you have any expiration date in J point?

A. It is within one year from the date of purchase.

Q. After the re-registration for the membership, can I use the J point that was last owned?

A. If you want to use a point that has been previously owned, you must be registered with the same user name as the last time.

Q. According to your new J point system, can I make downloads without any J points, just being a member?

A. Just being a ccbill member, you can make downloads within 3GB/24h. Being a JSKY member, you can make downloads from 6GB/24h without any J points.

FAQ for CCBILL member

Q. I could login to my.tokyo-hot.com. After this what should I do?

A. You go to my page, and please apply for the free account setting of the point.

Q. I am a CCBILL member. I forgot my username and password.

A. You go to "https://support.ccbill.com/index.cgi" .

Q. I am a CCBILL member. I want to know my membership information.

A. You can know it here.

Q. I am a CCBILL member. I want to know my membership expiration.

A. You can know it here.

Q. I am a CCBILL member. I have 3GB/day. When I download 4GB file, How many point do I use?

A. You use 3GB + 1000 point.

Q. I am a CCBILL member. How can I change my e-mail information for the payment of CCBILL?

A. You can do it here .

Q. I am a CCBILL member. How can I change my credit card information for the payment?

A. You can do it here .

Q. I am a CCBILL member, how can I exchange the token to the point.

A. First of all, please make an account for the point system. No one can exchange the token to the point without the account for the point system.

Token exchange service will be discontinued on July 10th, 2015.

Q. I am a CCBILL member, but cannot download a movie of full HD.

A. The CCBILL member has 3GB/ daily downloading capacity restrictions. When you want downloading more than 3GB, please purchase a point from my page.

Q. I am a CCBILL member, how can I exchange the token to the point.

A. First of all, please make an account for the point system. No one can exchange the token to the point without the account for the point system.

Q. I am a CCBILL member. I want to be a JSKY member. How should I do?

A. The best way is :
1. cancel ccbill
2. enjoy it until membership expiration
3. Subscribe a Jsky member

* You can subscribe a Jsky member anytime.

Q. I cannot search my information at CCBILL page.

A. Let us know your :
username
postal code
First name
Last name
We will try to search your information.

Q. I am a CCBILL member. "3GB/24 hours" is not enough.

A. If you want more downloading, please purchase the point from "my page".
The JSKY member is able to have many large-capacity plan ( 6GB, 10GB, 20GB etc.). Please consider to transfer.
http://my.tokyo-hot.com/join/

Q. Is this DRM site?

A. This is not DRM site. please enjoy "no DRM" contents as you like.

Q. I am a CCBILL member. Can I have 10% period extension service for the membership?

A. Unfortunately, you can not have it. It is for JSKY member only.

Q. I am a CCBILL member. I want to know my login page.

A. Your login page is http://my.tokyo-hot.com/login_ccbill.

Q. Where can I regist free e-mail magazine?

A. Please regist it here.

Q. Am I a ccbill member? or a JSKY member?

A. Username = e-mail address = JSKY
Username = not e-mail address = CCBILL

Q. I am a CCBILL member. Is there any benefit to be continuing membership?

A. Unfortunately, you do not have any benefit to be continuing membership.

Q. I am a CCBILL member. I can only download one file.

A. CCBILL member = 3GB/24hours. If you want more of downloading, please purchase a J point.

Q. I am a CCBILL member. When I use a contact form, do I have to stipulate my username?

A. Yes, you have to stipulate your username.

Q. I am a CCBILL member. After 15th July 2015, My membership plan will be change to new plan?

A. Your membership plan does not change to new plan. You do not need to change anything.

Q. I am a CCBILL member. If I cancel a CCBILL member, can't I see the movie files of DRM?

A. Please be aware that the Windows Media Digital Rights Management (DRM) service will be officially retired on July 15,2015 by decision of Microsoft. In order to help you prepare for this change, we are providing this first notice, and will continue to offer reminders between now and July 15. This change will have the following impacts:
DRM license keys issued via pay-to-own license process will remain active after July 15, 2015, since they have been downloaded, but they are limited to the life of the PC on which they reside
DRM licensing recovery will be discontinued
DRM support for consumers and merchants will discontinue after July 15 2015

Cancelation of CCBILL member does not matter to DRM.

Q. I am a CCBILL member. After 15th July 2015, Can I cancel a CCBILL member automatically?

A. You can not cancel a CCBILL member automatically.

Q. I am a CCBILL member. I would like to know next billing date.

A. You can know next billing date in https://support.ccbill.com/index.cgi.

Q. I am a gmail user. I have received an email from your J point system. But I can not click the url to register the system.

A. Please copy and paste the url to your browser.

Q. How many GB can I download per day?

A. 3GB per day.

Q. What time is the resetting time for the downloading?

A. It is 5:00 am (Japan time)

Q. I am a CCBILL member. CCBILL account = J point account?

A. No.

If you do not have an J point account

Q. I am both of member for JSKY and CCBILL. Can I integrate the two J point account in one?

A. You can not integrate the two J point account in one.

Q. Can I have two J point account for one login account?

A. You can not have two J point account for one login account.

Q. I have no reply about J point system from CCBILL support.

A. J point system is not matter for CCBILL. Please ask for JSKY.

Q. I have many DRM licensed files. Can I play these on new PC?

A. Unfortunately, you never play these on new PC anymore.

Q. How to apply to the site via CCBILL?

A. Please apply to the site from the following link.
http://www.tokyo-hot.com/join/

Q. What is "Subscription ID" of CCBILL?

A. "Subscription ID" is including in email from CCBILL.

Q. I still have some tokens in my account, can I use them?

A. You can not use them.

Q. I downloaded many movies and slide-shows previously, but they had DRM, I cannot watch after changing computer. Can I watch them again now?

A. You can not watch them again after changing computer. There is no way.

Q. According to your new J point system, can I make downloads without any J points, just being a member?

A. Just being a ccbill member, you can make downloads within 3GB/24h. Being a JSKY member, you can make downloads from 6GB/24h without any J points.

Q. Does the new movies and slides have DRM, can I still watch them after switching computer?

A. The new movies and slides do not have DRM.

Downloads

Q. What is download limit?

A. Please check your downloaded amount at my page. Reset occurs every 5AM in Japan Standard Time. Please visit here at http://my.tokyo-hot.com/join/

Q. Why downloaded amount and file size differ?

A. File size uses GiB as unit as in Windows Operation Systems while our download uses GB.

Q. How can I know if I can download more today?

A. My page shows the amount you can download.

Q. Full HD file can be downloaded as much as 4GB but no more.

A. Your file system has to support saving more than 4GB in size. FAT32 doesn't support saving file more than 4GB in size.

Q. Can I use download manager / software?

A. No, we do not support any download manager / software or any add-ons on browsers. i.e) Firefox's Add-ons and Chrome's add-ons

Q. Why my download has been stopped or suspended.

A. Please check if there are enough storage space in your drives. If you have a suspend mode in your OS, please check power saving mode.

Q. How many files can I download at the same time?

A. There is no restriction but it's by limited mostly by your browser.

Q. Can I still download during cancellation process?

A. Yes, you can download until your membership expires.

Q. I am using Windows XP SP2 32 bit. Is there any issue in downloads?

A. Newer PCs and latest 64 bit OS would be faster in downloads. It can be 20 times faster as we checked.

Q. Why download speed is very slow?

A. Anti-Virus Software may reduce the download speed. Please turn it off if you experience in sudden drop in download speed. If you have shared internet plan, the speed can be reduced. Please check you internet service provider. Our servers are locate in the west coast of USA. There is nothing to be the speed measured in Japan.

Q. Is there any browser recommended?

A. IE8 or later, Google Chrome, Firefox are usually recommended, please keep the latest version of browser. We don't recommend OSX's Safari. If you use Mac, please use Google Chrome or Firefox.

Q. I cancelled downloads during downloading? What can I do?

A. Please download again at my page.

Q. Cancelled download affects the amount of allowed amount?

A. The cancelled download is still listed in my page, please download again.

Q. Zip file, more than 4GB in size, cannot be unzipped. File size seems to be correct.

A. Lhaplus or other tools sometimes fail Please use appropriate tool to unzip. Windows Vista or Windows 7 generally do not require any tool to unzip.

Q. Why file cannot be unziped?

A. Please do not use any tool if you use Windows Vists or Windows 7 in order to unzip.

Q. I cannot play movie after unzip.

A. Please do not use any tool if you use Windows Vists or Windows 7 in order to unzip.

Q. Downloaded file is too large to save on drive.

A. if you use FAT32 file system, you cannot save any file larger tan 4GB. Please consider using NTFS file system.

Q. File stops during download in IE9. I am using NTFS.

A. Please use Firefox or Google Chrome.

Q. How can I download a video?

A. After you login, please left click on the download button shown in product page.

Q. What time is the resetting time for the downloading?

A. 5:00 am (Japan time)

Q. Can I download a sample movie?

A. Please watch a sample movie via online.

Q. I cannot download a file more than 2GB.

A. If you are a chrome user, please use the firefox.
https://code.google.com/p/chromium/issues/detail?id=81629

Q. I fail many times to download specific files.

A. Please change your browser.

Q. I cannot download more than 1 minute from the start of the download.

A. Please use other browsers.

Q. Can I use VPN or Proxy over downloads?

A. Unfortunately, we don't support VPN or Proxy over download.

JSKY Membership, Payment & Cancellation

Q. Where could the cancellation form be found?

A. Cancellations can be done at JSKY membership page after you login.

Q. When do we have to cancel our membership before another renewal?

A. Please cancel during membership period. If you are in 30 days membership, please cancel within 30 days, otherwise another renewal will be placed.

Q. Can I use the same user name and password with www.tokyo-hot.com ?

A. CCBIL Member can login to http://my.tokyo-hot.com from 15th June 2015.

Q. Do we need any tokes on http://my.tokyo-hot.com ?

A. No, there is no token in http://my.tokyo-hot.com/ Please visit this page at http://my.tokyo-hot.com/join/

Q. I didn't receive any confirmation mail after subscription.

A. Please check if the mail is in spam folder. Otherwise, contact us.

Q. Refund placed but it still shown in billing statement.

A. Processing time / number of days differs among credit card issuing companies. Please contact your credit card company to inqur more detail.

Q. Can we use a debit card?

A. We do not specifically block acepting debit cards, it typically depends on your situation. Please confirm if it works or not.

Q. Where can I check if cancellation has been done?

A. Please visit here at https://secure.jskyservices.com/web/prev

Q. Can we use V-Plica?

A. We do not specifically block acepting V-Plica, it typically depends on your situation. Please confirm if it works or not.

Q. Do you accept bank transfer for a payment?

A. No, we don't accept any bank transfer for a payment.

Q. Which credit cards can we use?

A. VISA, MASTER, JCB are supported.

Q. Tell me more about payment methods.

A. All payment can be done through credit card payment. If you don't cancel your membership, automatic payment will be done.

Q. What will be listed in the description in my credit card statement?

A. The description will be "JSKY". There is nothing to imply any adult entertainment.

Q. How can I update credit card during membership?

A. Please login to JSKY membership page.

*CCBILL member can not upgrade the membership.

Q. I can not log in to the site suddenly.

A. Please check JSKY's membership page at here.

Q. I am a CCBILL member. How can I change my credit card information for the payment?

A. You can do it here .

Playing Videos

Q. Can I still watch after cancellation is completed?

A. Yes, you can play videos because there are no DRM in video files. However if you have DRM files, these are not able to play on the new PC.

Q. Windows Media Player says C00D11B1 error.

A. We do not know much about C00D11B1 error, Please VLC or alternative player. If you still cannot, please use another PC or Mac to check.

Q. Why the file downloaded is zip file?

A. Older files of wmv are packed in zip files. Please unzip these files.

Q. I cannot forward the video while watching.

A. Please check the file size is correct. If the file size is correct, please use another alternative player such as VLC.

Q. What is recommended environment in Windows?

A. Windows XP SP2, VISTA、 Windows 7 or later is recommended. Windows Media Player 10 or later Microsoft Windows Media Player(the latest version) is supported to play videos. However, we don't generally recommend XP or Vista.

Q. What is recommended environment in Mac OSX?

A. For WMV files, please install QuickTime 7.0 or later, and Flip4Mac or VLC(VLC Media Player)

Q. Can I download a sample movie?

A. Please watch a sample movie via online.

Joining, Subscription or Login Password

Q. I forgot my password.

A. Please check the confirmation e-mail. Please obtain new password at here.

CCBILL member can serch your information at
"https://support.ccbill.com/index.cgi .

Q. What is the JSKY?

A. JSKY's principal place of business is in England, and it provides customers with online processing services around the world. JSKY's services include, but not limited to: 1. Providing online credit card processing; 2. Providing affiliate services; and 3. Providing web server hosting and related services.

Q. I am a CCBILL member. I forgot my username and password.

A. You go to "https://support.ccbill.com/index.cgi" .

Q. I am a CCBILL member. How can I change my e-mail information for the payment of CCBILL?

A. You can do it here .

Q. I am a CCBILL member. I want to know my membership expiration.

A. You can know it here.

Q. I am a CCBILL member. I want to know my membership information.

A. You can know it here.

Q. Am I a ccbill member? or a JSKY member?

A. Username = e-mail address = JSKY Username = not e-mail address = CCBILL

Q. When you are trying to create J Point account and you can't create by seeing this message "The e-mail is already registered for this service."

A. When you see this message, you might already have created J Point account using the same E-mail address since you can't create another J Point account more than once using the same E-mail address.

Please check your J Point account with this page.

Check J Point account ID
https://secure.jp.jskypro.com/subscriber/id_reminder.php?site_id=220&lang_cd=eng

If you don't know your password, please check below.

Check J Point password
https://secure.jp.jskypro.com/subscriber/pw_reminder.html?lang_cd=eng

Membership

Q. Can I still download after cancellation processed?

A. Yes, you can download as long as you are still in membership.

Q. Is there any automated upgrade?

A. No, there is no automated upgrade.

Q. Please tell me when is the starting date and ending date of membership.

A. Please check JSKY's membership page at here.

Browsers or Something Else

Q. Is there any browser recommended?

A. IE8 or later, Google Chrome, Firefox are usually recommended, please keep the latest version of browser. We don't recommend OSX's Safari. If you use Mac, please use Google Chrome or Firefox.

Q. I do not get any reply.

A. Please chek your spam folder. Please login at JSKY's membership page at https://secure.jskyservices.com

Q. How can I check if I am cancelled?

A. Please login at JSKY's membership page at https://secure.jskyservices.com

Q. Are all videos are non-censored?

A. Yes, all videos non-censored

Q. Can I still keep videos after cancellation is completed?

A. Yes, there is no DRM in video files. You can play and watch the video files anytime after your membership expires.

Q. I want to meet the actress.

A. Unfortunately, we do not know about the actress. Therefore, I can not help you.

Q. Can I join to the movie as a actor?

A. We do not know how to join to the movie as a actor. Therefor we can not help you.

Q. I cannot download a file more than 2GB.

A. If you are a chrome user, please use the firefox.
https://code.google.com/p/chromium/issues/detail?id=81629

I have no reply...

Q. I have no reply from you.

A. Please check your Junk E-mail folder.
If you use hotmail or yahoo mail, please change your e-mail address for reply.

For JSKY member: If you want to change your e-mail address, please go to

https://secure.jskyservices.com/web/member/index/login

---------------------------------------

CCBILL member can change an e-mail address from here.

Downlaod on Mobiles

Q. I can't download any files using Android. What can I do?

A. Please configure your browser to see Full Site.
On the browsers's menu, please check "Desktop/PC" site or choose "Request Desktop Site."

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